Toimituskäytäntö

Shipping Policy – PalmRow

Last Updated: January 2026

At PalmRow, we are committed to delivering your order with clarity, reliability, and transparency. This Shipping Policy outlines our order processing timelines, delivery estimates, shipping fees, and important conditions related to international shipping.

1. Order Processing Time

All orders are processed within up to 3 business days after payment confirmation.

Processing includes:

Order verification
Quality control
Packaging and dispatch preparation

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand (such as seasonal promotions or holidays), processing times may take the full 3 business days.

2. Shipping Time & Delivery Estimates

After processing, orders are shipped and delivered within the following estimated timeframes:

Standard Shipping: 7–15 business days

Priority / Express Shipping (if available): timelines may vary by destination

⚠ Important Notes

Delivery times are estimates and not guaranteed.

Shipping timelines do not include customs clearance delays.

In some cases, delays caused by customs inspection, port congestion, or local courier issues may extend delivery by an additional 5–7 business days.

In rare circumstances, international deliveries may take up to 35 days to be completed.

These delays are outside PalmRow’s control and do not qualify for refunds before the maximum delivery timeframe has elapsed.

3. Shipping Rates

Shipping costs are calculated automatically at checkout based on:

Destination country
Shipping method selected
Order weight and value

Any applicable free shipping promotions will be clearly displayed on the website and checkout page.

Shipping fees are non-refundable, except in cases of verified shipping error on our part.

4. Shipment Tracking

Once your order has been shipped, you will receive an automated email with your tracking number.

Please allow 3–5 business days for tracking updates to appear after dispatch, especially for international shipments.

If you do not receive tracking information within 5 business days, please contact us at:

📧 contact@palmrow.boutique

5. Customs, Duties & Taxes

PalmRow ships internationally and does not include customs duties, import taxes, or local fees in product or shipping prices.

All customs-related charges are the sole responsibility of the customer.

We cannot:

Declare orders as gifts
Lower the declared value
Interfere with customs processes

Failure to pay customs fees may result in delayed, returned, or destroyed shipments, for which PalmRow is not responsible.

6. Delayed, Lost, or Damaged Shipments

📦 Delays

Delays caused by:

customs clearance
carrier congestion
weather conditions
international logistics

are beyond our control and do not qualify for refunds before the maximum delivery period (35 days).

❌ Lost Shipments

If your order is confirmed as lost after investigation with the carrier:

We will offer a replacement or a full refund, at our discretion.

⚠ Damaged Items

If your item arrives damaged:

Contact us within 48 hours of delivery
Provide clear photos of the item and packaging
Include your order number

Failure to report damage within this timeframe may result in claim denial.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for ensuring that all shipping details are accurate.

PalmRow is not responsible for:

Orders delayed or lost due to incorrect addresses
Failed deliveries caused by missing information

If an order is returned to us due to address issues:

Re-shipping fees will apply
Refunds (if approved) will exclude original shipping costs

8. Undeliverable or Unclaimed Orders

If an order is:

Unclaimed
Refused
Returned by the carrier

We may offer:

A refund excluding shipping costs, or
Re-delivery with additional shipping fees

No refund is issued for orders destroyed or abandoned by customs authorities.

9. International Shipping Disclaimer

PalmRow ships worldwide; however, delivery times, tracking updates, and customs processes vary by country.

By placing an order, you acknowledge and accept the risks associated with international shipping, including potential delays and customs procedures.

10. Contact Information

For any shipping-related questions, please contact: